Your event, from booking to the gate.

Open an event, choose from the available ticket types, select quantities and enter your name, phone and email. The organizer sets prices, availability and entry rules. Review the confirmed total before paying. You do not need an account to buy tickets.

No. When the total is zero, the booking confirms immediately and QR tickets are issued without an M-Pesa payment.

After payment confirmation, tickets are issued and email delivery is queued. The email includes the amount paid, discount, available M-Pesa receipt and a PDF containing your receipt and QR tickets. Email delivery depends on the mail service and may take a few minutes. You can view or download tickets from the confirmation page while waiting.

Use Find my ticket with your booking phone and order reference. The organizer can also resend tickets for a paid booking. Never share your signed ticket link or QR code publicly.

Refresh the payment status and wait for M-Pesa confirmation. Contact the organizer with the order reference and M-Pesa receipt if it remains pending or expires. Do not pay again just because the confirmation is delayed. The organizer can review unmatched payments.

Show one QR ticket for each person. Gate staff scan it to check the event, validity and previous entry. A valid scan marks the ticket used. The same QR cannot admit another person. Offline check-ins are provisional and are checked for conflicts when the device reconnects.

Contact the event organizer. Cancelling a paid order disables its tickets. For direct collection, the organizer handles the buyer refund. For NexaTickets collection, cancellation adjusts earnings and creates a pending platform refund. An administrator verifies and records the external buyer refund. No cancellation automatically sends money. A used parent coupon stays used.

Use the event search and category filters. Choose a format such as Chess tournament, Card game night, Movie screening or Wine tasting. Filter by city, audience division or music and dance genre to narrow your choices.

Junior and Senior describe competition or participation divisions. Read the event description for the exact ages and eligibility rules. Adults-only events may require ID at the venue. The organizer is responsible for explaining and checking admission rules.

Yes, if the organizer shares its event link. Unlisted events do not appear in discovery, but anyone with the link can open and book them. Check the venue, arrival instructions and organizer contact details before attending.

The standard percentage is shown on Pricing. Commission is calculated on the actual ticket total paid after discounts. Free tickets have no commission. Organizer-specific approved rates may apply, and existing reservations keep their recorded rate.

Yes. Choose NexaTickets collection in Payment settings. The platform must have its M-Pesa account configured and enabled. Attendees get an STK push, and confirmed payments credit organizer earnings after commission.

When NexaTickets collects payments, the account owner can request an available balance to an M-Pesa phone or bank account from Earnings & payouts. The request reserves funds, notifies the platform and is reviewed before a manual transfer. The verified transfer reference appears in payout history. Money collected directly into the organizer’s own account is not available for platform payout.

Create an organizer account and wait for approval. In the workspace, create an event, add its details and ticket prices, configure payment settings and publish when ready. The workspace also manages orders, ticket resends, attendance and reports.

For Guest / general attendee bookings, choose Adult or Child tickets only. School parent bookings also offer verified parent and couple tickets. The organizer sets each price. A child ticket does not automatically prove parent eligibility.

The school office provides a register of child admission numbers with an approved parent phone and email. The organizer can generate a unique code for your admission and event, then share it privately with you. Choose School parent at checkout to reveal the admission and coupon fields. You can also request a code using the admission number and registered phone. Codes requested through the event page go only to the registered email. If your details have changed, contact the school office. Guests cannot add themselves to this register.

No. Parent checkout requires the admission number, registered parent phone and private event code supplied by the organizer or sent to the school-approved email. The school must verify the register before importing it. These checks confirm eligibility through that register; they are not an identity-document check.

Up to KES 50 off one booking per admission number per event, limited to the parent-ticket amount. Select one or two parent admissions, or one couple ticket. This is separate from the platform fee paid by the organizer. It does not apply to a guest-only or free booking.

The displayed couple price is the total for two verified parents. Select quantity 1 for one couple. The booking produces two separate QR tickets, so each parent can enter independently. Children and additional guests need their own tickets.

A code is restricted to one event and the registered admission and phone. Checkout holds it for 10 minutes so another booking cannot use it at the same time. Once payment confirms, it is permanently used, including after cancellation. An expired unpaid reservation releases the hold. Keep the code private; anyone with access to all your booking details may try to impersonate you.

No. Each event has its own code. An eligible admission can request a new code for another event linked to the same school. Requesting a replacement unused code invalidates the previous code. Replacement emails are limited to prevent abuse.

Check spam and the email address held by the school office. Use the phone registered with the school. Requests always show the same message to protect parent records. A used code or one held by a pending booking is not reissued. Contact the school office for eligibility questions.

In the organizer workspace, open Schools & parents, create the school and add or import its verified register. Create an event, select School and link the school. Add adult, child, parent and couple ticket types with your prices. Guest / general attendee bookings show Adult and Child only. Couple capacity counts people and must be even. Publish after reviewing the prices and payment settings.

Use the WhatsApp support button when enabled, or the configured support email. School admission and event refund decisions remain with the school or organizer. Never send your M-Pesa PIN, private discount code or full QR ticket to support.